Warranty Terms and Conditions

Haenim’s Product is warranted against defects in manufacturing materials and workmanship for a period of 24 months, commencing on the date of purchase. At Haenim Singapore’s option, we may repair or replace part/s that is/are determined to be defective by our technical team and is/are covered by this warranty.

In case of manufacturing defects and not other reasons, customers are entitled for a refund within the first 7 days of purchase or an 1-to-1 exchange within the first 30 days of purchase. 

Remarks: Extended to 5 years warranty for UVC-LED effective 1 JANUARY 2021.

This warranty is subject to the following Terms & Conditions:

  1. This warranty is valid for products purchased from the authorised sellers in Singapore only.
  2. This warranty is available to the customer named. It is not transferable, negotiable, or assignable to a third party.
  3. This Warranty must be register on our website: https://staging.haenim.sg/warranty-registration within thirty (30) days from date of purchase. Failure to do so may result in warranty being void.
  4. For warranty services, please bring your Haenim products together with Warranty Registration confirmation and Original Receipt to Haenim Singapore.

Warranty is NULL & VOID in the following cases:

  1. Failure to present Original Receipt & Warranty Registration confirmation.
  2. Failure to provide complete info in the Online Warranty Registration Form
  3. If the Warranty Registration confirmation is altered or defaced in any manner whatsoever.
  4. If the Warranty Registration is not received by Haenim Singapore within thirty (30) days from the purchase date.

This warranty does not cover damage resulting from:

  1. Wear & tear.
  2. Use other than accordance with the instruction manual.
  3. Unauthorised disassembly, repair, alteration or modifications.
  4. Misuse, abuse, negligence or accident howsoever caused.
  5. Rough Handling.
  6. Overflowing of liquid into the set (wet hands or dripping wet bottles).
 

The warranty does not cover (for UV STERILIZER)

  1. UV LAMP, it is recommended to change every 12 months.
  2. Power cord.
  3. Trays and accessories.
 

The warranty does not cover (for Breast Pump)

  1. Accessories & Power adaptor.
 

Warranty starts on WHICHEVER is later:

  1. Date of Purchase based on original receipt. 
  2. Date of Receipt for online purchase. 
  3. To extend warranty by Baby’s Date of Birth [not more than 3 months from date of purchase].

Kindly update your Baby’s Date of birth on this website to extend your warranty. Please take note that you still have to show the birth certificate when claiming for free repair under warranty. 

 

Misc:

  1. For repair beyond warranty period, there will be a fee of $100 for assessment and repair. Charges exclude spare parts.
  2. All repairs are to be done at Haenim service centre. There will be no home servicing. If required, the charges for collection/delivery to and fro Haenim service centre are $30 x 2 = $60.